Privacy Policy

This Privacy Policy applies to all personal data collected, processed, and stored by lode77 (hereinafter "lode77", "we", "us", or "our") in connection with the operation of the online betting platform accessible at https://lode77.cam and any associated mobile interfaces or services.

lode77 acts as the data controller for personal information collected directly from players during registration, account operation, and use of the platform. Where lode77 engages third-party processors (such as payment providers, identity verification services, and game providers), those parties act as data processors operating under contractual obligations consistent with this Policy.

This Policy is directed primarily at individuals who reside in Indonesia and access our platform in that capacity. By registering an account or continuing to use lode77 services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

lode77 collects several categories of personal data, depending on how you interact with our platform. The categories and specific types of data we collect are set out in the table below.

Data You Provide Voluntarily

In addition to the above, you may choose to provide supplementary information — for example, when completing a self-assessment questionnaire, submitting a complaint, or participating in a promotional survey. Providing such data is always voluntary and does not affect your access to the core platform features.

Data We Do Not Collect

lode77 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, or data concerning health — except where a player voluntarily discloses health-related information in the context of a responsible gaming interaction, in which case it is treated with the highest level of care and confidentiality.

lode77 processes your personal data on the following legal grounds, depending on the purpose of processing:

• Contractual Necessity: Processing required to create and manage your account, execute deposits and withdrawals, and provide the betting and gaming services you have requested under the Terms & Conditions.
• Legal Obligation: Processing necessary to comply with applicable anti-money laundering (AML) regulations, identity verification requirements, fraud prevention obligations, and any regulatory direction from relevant authorities.
• Legitimate Interests: Processing carried out for lode77's legitimate business interests, including platform security, fraud detection, responsible gaming monitoring, and internal analytics — provided these interests are not overridden by your fundamental rights.
• Consent: Processing carried out with your explicit consent, such as sending you marketing communications about promotions, new games, or seasonal offers. You may withdraw your consent at any time by contacting our support team or using the unsubscribe mechanism in any marketing email.

lode77 uses the personal data we collect for a range of operational, legal, and service-improvement purposes. The primary purposes are set out below:

Account Management & Service Delivery

• Creating, maintaining, and closing your lode77 player account.
• Processing deposits and withdrawals in Indonesian Rupiah (IDR) via your chosen bank or e-wallet.
• Communicating with you about your account status, transactions, and support requests.
• Verifying your identity and age (21+) as required by our eligibility rules.

Security, Fraud Prevention & Compliance

• Detecting, investigating, and preventing fraudulent activity, money laundering, and unauthorized account access.
• Complying with KYC and AML obligations by verifying the identity and source of funds of players.
• Monitoring for prohibited conduct as defined in our Terms & Conditions, including the use of automated betting tools, multi-accounting, and bonus abuse.
• Responding to lawful requests from regulatory or law enforcement authorities.

Platform Improvement & Analytics

• Analyzing aggregated usage patterns to improve the design, performance, and content of the lode77 platform.
• Conducting internal research and reporting on player engagement, game popularity, and feature utilization.
• Testing new features, promotions, and responsible gaming tools before wider rollout.

Marketing & Promotions

Where you have consented to receive marketing communications, lode77 may send you information about new games, seasonal promotions (including those aligned with Indonesian cultural events such as Idul Fitri, Ramadhan, Nyepi, and Independence Day — 17 August), and exclusive bonus offers via email or in-platform notifications. You can opt out of marketing communications at any time without affecting your account standing.

lode77 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment Processors & Banks: To facilitate deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Identity Verification Providers: Third-party KYC services that assist in verifying your identity, age, and document authenticity as required by our compliance obligations.
• Game Content Providers: Studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Pocket Games Soft receive minimal technical data necessary to deliver their games to your device. These providers do not receive your full personal profile.
• IT & Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity vendors who process data on our behalf under strict contractual obligations.
• Legal & Regulatory Authorities: Where required by law, court order, or regulatory directive, lode77 will disclose personal data to the relevant authorities. We will notify you of such disclosures where legally permitted to do so.
• Professional Advisers: Lawyers, auditors, and insurers where disclosure is necessary to obtain professional advice or manage legal proceedings.

lode77 operates internationally, and some of the third-party service providers we work with are located outside of Indonesia. As a result, your personal data may be transferred to, stored in, and processed in countries other than the country in which you reside.

Where such transfers occur, lode77 takes appropriate steps to ensure that your data receives a level of protection consistent with this Privacy Policy. These steps may include:

• Entering into standard contractual clauses with the receiving entity that impose data protection obligations equivalent to those in this Policy.
• Conducting transfer impact assessments where required to evaluate the adequacy of protections in the destination country.
• Restricting international transfers only to jurisdictions with recognized data protection frameworks where possible.

By using the lode77 platform, you acknowledge and consent to the transfer of your personal data to countries outside of Indonesia for the purposes described in this Privacy Policy.

lode77 uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate and improve the platform. Cookies are small data files stored on your browser or device when you visit a website.

Types of Cookies We Use

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies, though doing so may affect the functionality of certain platform features, including your ability to stay logged in across sessions. lode77 does not use third-party advertising cookies or sell cookie data to external parties.

lode77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The key retention periods applied by lode77 are as follows:

• Active Account Data: Retained for the full duration of your active account relationship with lode77.
• Identity & KYC Documents: Retained for a minimum of five (5) years following account closure or the date of the last transaction, in compliance with applicable AML and record-keeping regulations.
• Transaction Records: Retained for five (5) years following the date of each transaction, as required by financial record-keeping obligations.
• Customer Support Records: Retained for three (3) years following the resolution of the relevant support interaction.
• Marketing Preference Records: Retained until you withdraw consent, plus a reasonable additional period to document compliance.
• Technical & Log Data: Retained for up to twelve (12) months for security monitoring and fraud detection purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be linked to any individual. Where data is anonymized rather than deleted, it may be retained and used for statistical or research purposes without further restriction.

lode77 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organizational measures designed to protect your information against unauthorized access, accidental loss, destruction, or disclosure.

Technical Controls

• All data in transit is encrypted using TLS 1.2 or higher (SSL encryption), ensuring that information transmitted between your device and our servers cannot be intercepted in plaintext.
• Data at rest is stored in encrypted form within access-controlled server environments with role-based access permissions.
• Player passwords are stored using industry-standard one-way hashing algorithms; lode77 staff cannot retrieve your password in plaintext.
• Multi-factor authentication is available for player accounts and is mandatory for internal administrative access.
• Automated intrusion detection systems monitor platform traffic for anomalous patterns and potential security threats on a continuous basis.

Organizational Controls

• Access to personal data is restricted to lode77 personnel and authorized processors who have a legitimate business need to access it.
• All staff handling personal data receive regular training on data protection obligations and security best practices.
• lode77 conducts periodic internal security reviews and engages independent third parties to perform vulnerability assessments and penetration testing.

As a player on the lode77 platform, you have the following rights in relation to your personal data. lode77 will respond to all valid requests within 30 days of receipt, though complex requests may require up to 60 days with appropriate notice to you.

To exercise any of the rights above, please contact our support team at [email protected]. We may need to verify your identity before processing your request. lode77 will not charge a fee for handling straightforward requests, though a reasonable administrative fee may apply to requests that are manifestly unfounded or excessive.

As part of our age verification process, lode77 requires all players to confirm that they are at least 21 years of age at the point of registration, and to provide verifiable identity documentation during the KYC process. This documentation is reviewed to confirm that the player's date of birth satisfies the minimum age requirement.

If you believe that a person under 21 has accessed the lode77 platform, or if you are a parent or guardian concerned about a minor's gambling activity, please contact us immediately at [email protected]. We take such reports seriously and will investigate promptly. For additional guidance on responsible gaming tools and parental controls, please visit our Responsible Gaming page.

The lode77 platform may, from time to time, contain references or links to third-party game providers, payment processors, or other services. This Privacy Policy applies solely to information collected and processed by lode77 and does not extend to any third-party websites, applications, or services that you may access through the platform.

lode77 is not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policies of any third-party service provider — including game studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Spribe — before submitting any personal information directly to those providers.

lode77 collects and processes data specifically related to responsible gaming tools — including self-exclusion status, deposit and loss limit settings, session time limits, and self-assessment questionnaire responses. This data is treated with a higher degree of sensitivity given its nature.

Responsible gaming data is processed exclusively for the purpose of:

• Operating and enforcing the responsible gaming tools you have selected.
• Identifying players who may be displaying signs of problem gambling and proactively reaching out to offer support.
• Ensuring that self-excluded players cannot re-register or access the platform during an active exclusion period.
• Compiling anonymized, aggregate statistics for internal responsible gaming reporting and program improvement.

Responsible gaming data is never shared with third parties for marketing or commercial purposes. Self-exclusion records are retained beyond the standard retention period to prevent circumvention of active exclusions.

lode77 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of our business. The "Last Updated" date displayed at the top of this page indicates when the most recent revisions were made.

Where changes are material — meaning they significantly affect your rights or our obligations in relation to your personal data — lode77 will notify you via your registered email address at least 14 days before the changes take effect. For minor updates that do not materially affect the substance of the Policy, we will update the "Last Updated" date without separate notification.

Your continued use of the lode77 platform after the effective date of any revision to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the platform and may request account closure as described in our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or lode77's data processing practices, please contact our customer support team using the details below. All privacy-related enquiries are treated as a priority and handled by trained personnel.

• Email: [email protected]
• Live Chat: Available directly within the lode77 platform, 24 hours a day, 7 days a week
• Response Time: Privacy-related requests acknowledged within 24 hours; resolved within 30 days
• Language: Our support team is available in Indonesian (Bahasa Indonesia) and English

Complaints

If you are not satisfied with lode77's response to a privacy concern or data rights request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. lode77 will cooperate fully with any such investigation and will implement any remediation measures directed by a competent authority.