Terms & Conditions

In these Terms & Conditions, the following terms carry the meanings assigned to them below unless the context expressly requires otherwise:

To register and maintain an account with lode77, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age.
• You are a resident of Indonesia or accessing the Platform from a jurisdiction in which online betting is not expressly prohibited.
• You have full legal capacity to enter into a binding agreement.
• You are not an employee, contractor, agent, director, or officer of lode77 or any of its affiliated companies, and you are not a close relative of such a person.
• You are acting on your own behalf and not as an agent for, or on behalf of, any third party.
• You are not accessing the Platform from a Prohibited Jurisdiction.
• You have not previously been self-excluded from lode77 or any affiliated platform during an active exclusion period.

lode77 reserves the right to request proof of eligibility at any time and to suspend or close any account where eligibility requirements are not demonstrably met. Any winnings derived from an ineligible account are subject to forfeiture.

To access the full range of lode77 services, you must register a personal account. The registration process requires you to provide accurate, current, and complete information including your full legal name as it appears on your Indonesian National ID card (KTP), date of birth, residential address, email address, and mobile phone number.

By submitting your registration, you confirm that:

• All information provided is truthful, accurate, and complete.
• You will promptly notify lode77 of any changes to your registered details by contacting customer support.
• You will maintain the confidentiality of your username and password and will not share them with any third party.
• You accept full responsibility for all activity conducted through your account.

One Account Policy

Each player is permitted to hold one active account only. Operating multiple accounts — whether in the same name, the same household, the same device, or via shared payment methods — is strictly prohibited. lode77 uses automated and manual detection systems to identify duplicate accounts. Where duplicate accounts are identified, all associated accounts may be closed and any outstanding balances forfeited without prior notice.

Account Security

You are responsible for maintaining the security of your account credentials. lode77 will never ask for your password via email, phone, or live chat. If you suspect unauthorized access to your account, you must notify us immediately at [email protected]. lode77 shall not be liable for any losses resulting from unauthorized account access where the player failed to take reasonable precautions to safeguard their credentials.

In accordance with international anti-money laundering (AML) standards and responsible gaming best practices, lode77 requires all players to complete identity verification before their first withdrawal is processed. lode77 may also request verification at any time during the account lifecycle where there are reasonable grounds to do so.

Required Documents

• Proof of Identity: A clear, unobstructed photograph of your Indonesian National ID card (KTP) showing your full name, date of birth, ID number, and photo.
• Proof of Address: A utility bill, bank statement, or government-issued document dated within the last three months, displaying your name and current residential address.
• Selfie Verification: A photograph of yourself holding your ID document beside your face, taken at the time of submission.
• Payment Method Verification: Where required, a screenshot or confirmation of the bank account or e-wallet used for deposits to confirm ownership.

Processing Time

KYC submissions are reviewed within 1–24 hours during standard business days (Monday through Friday, WIB timezone). Submissions received on weekends or Indonesian public holidays may take up to 48 hours. You will receive an email notification once verification is complete. You may continue to deposit and play while verification is pending; however, withdrawals will be held until verification is approved.

lode77 accepts deposits exclusively via the payment methods listed on the Platform at the time of transaction. Accepted methods currently include bank transfers from BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon, as well as Indonesian e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits are denominated in Indonesian Rupiah (IDR).

Minimum and Maximum Deposits

Minimum and maximum deposit limits vary by payment method and are displayed on the deposit page at the time of transaction. As a general guide, the minimum deposit via bank transfer is Rp 50,000 and via e-wallet is Rp 25,000. lode77 reserves the right to adjust these limits at any time.

Deposit Processing

Deposits via major Indonesian banks and e-wallets are typically credited to your account instantly or within a few minutes. In the event of any delay, you should contact customer support with your bank transfer reference number. lode77 is not responsible for delays caused by your bank or payment provider.

Source of Funds

By making a deposit, you confirm that the funds you deposit are sourced from legitimate, lawful activity and that you are the rightful owner of the payment method used. lode77 reserves the right to request evidence of source of funds at any time as part of its AML obligations. Deposits made via payment methods not registered in the player's own name may be refused or returned.

Withdrawals may only be made to a bank account or e-wallet that is registered in the player's own name and that matches the details held on the lode77 account. lode77 does not process withdrawals to third-party accounts under any circumstances.

Withdrawal Conditions

• KYC verification must be completed before the first withdrawal is approved.
• Any active wagering requirements attached to Bonus Funds must be fully satisfied before a withdrawal can be processed.
• The minimum withdrawal amount is Rp 100,000 unless otherwise stated on the withdrawal page.
• lode77 may request additional documentation before approving a withdrawal, particularly for large amounts or where unusual account activity has been observed.

Processing Time

Withdrawal requests are typically reviewed and processed within 1–24 hours on business days. lode77 does not guarantee same-day processing and makes no representation that withdrawals will be completed within any specific timeframe. Once approved by lode77, the time for funds to appear in your bank account is determined by your bank or payment provider and may vary.

lode77 offers various promotions including welcome bonuses, reload bonuses, cashback offers, free spins, and loyalty rewards. All promotions are subject to specific terms and conditions stated at the point of offer. In the event of a conflict between a promotion-specific term and these general Terms & Conditions, the promotion-specific term shall prevail in relation to that promotion only.

General Bonus Conditions

• Bonuses are credited as Bonus Funds and are held separately from real-money balances until wagering requirements are met.
• Wagering requirements must be completed within the timeframe specified for each promotion. Unused bonus funds expire upon the deadline and are removed from the account.
• Unless a promotion explicitly states otherwise, bonus funds may only be used on games specified in the promotion terms. Using bonus funds on excluded games may void the bonus.
• Only one welcome bonus may be claimed per player, household, device, or IP address.
• lode77 reserves the right to cancel or amend any bonus at its discretion if there is reasonable suspicion of abuse, collusion, or exploitation of a technical error.

Bonus Abuse

Systematic exploitation of bonuses — including but not limited to low-risk betting patterns designed to extract bonus value, the use of multiple accounts to claim a single offer, or coordinated play across accounts — constitutes bonus abuse. lode77 monitors betting patterns and reserves the right to withhold, void, or reclaim bonuses and any associated winnings in cases of suspected abuse.

All sports bets placed on lode77 are governed by the specific sport and market rules published on the Platform. For football betting markets — including BRI Liga 1, English Premier League, La Liga, Serie A, Bundesliga, UEFA Champions League, and international competitions such as the FIFA World Cup and AFF Cup — standard Asian handicap and fixed-odds rules apply. Mix parlay (accumulator betting, widely popular in Indonesia) bets require all selections to win for the bet to pay out; one losing selection voids the entire parlay.

Casino and Slot Games

All casino games, including live dealer games, slots, table games, and specialty games, are governed by the rules of the individual game as supplied by the relevant third-party provider (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft, and others). In the event of a discrepancy between a game's display and its mathematical model, the mathematical model shall prevail. Published RTP percentages are theoretical long-term averages and do not guarantee individual session outcomes.

Bet Acceptance and Cancellation

lode77 reserves the right to refuse, limit, or cancel any bet at its sole discretion, including where a bet is placed after an event has commenced, where a technical error has produced an incorrect price, or where there is evidence of match-fixing or irregular market movements. Any bets placed on events subsequently found to be subject to match manipulation will be voided and stakes returned.

The following conduct is strictly prohibited on the lode77 Platform. Engaging in any of the below may result in immediate account suspension, forfeiture of balances, and referral to law enforcement where appropriate:

• Registering more than one account or registering an account on behalf of another person.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets or interact with the Platform.
• Exploiting technical errors, software bugs, or miscalculated odds for financial gain.
• Colluding with other players or third parties to gain an unfair advantage.
• Engaging in arbitrage betting or matched betting strategies using lode77 bonus funds.
• Using the Platform to launder money or process funds derived from illegal activity.
• Engaging in chargebacks or payment reversals after placing bets or withdrawing funds.
• Harassing, threatening, or abusing lode77 staff or other players via any communication channel.
• Providing false or misleading information during registration, KYC, or any other process.

lode77 is committed to promoting responsible gaming and providing tools that help players stay in control of their gambling activity. Gambling is intended as a form of entertainment, not a means to generate income or resolve financial difficulties.

lode77 provides the following responsible gaming tools to all registered players:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit.
• Loss Limits: Restrict your net losses over a specified period.
• Session Time Limits: Limit the duration of individual gaming sessions.
• Reality Check Reminders: Receive periodic notifications displaying your session duration and account balance.
• Self-Exclusion: Temporarily or permanently suspend your account for periods of 24 hours, 7 days, 30 days, 6 months, or indefinitely.
• Self-Assessment Quiz: A confidential tool to help evaluate your current gambling habits.

If you believe your gambling behaviour is causing you harm, we encourage you to use our self-exclusion tools or contact our support team at [email protected]. For further guidance, please visit our dedicated Responsible Gaming page.

lode77 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

lode77 does not sell, rent, or otherwise transfer your personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification providers, and regulatory authorities where required by law or necessary for the operation of the Platform.

All personal data is transmitted and stored using industry-standard SSL/TLS encryption. Players have the right to request access to their personal data, request corrections to inaccurate data, and request deletion of their data (subject to legal retention obligations) by contacting our support team.

All content on the lode77 Platform — including but not limited to software, text, graphics, logos, icons, images, audio clips, video clips, data compilations, and the overall design and layout — is the exclusive property of lode77 or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Platform without our prior written consent.

To the fullest extent permitted by applicable law, lode77 excludes all liability for:

• Any interruption, suspension, or termination of the Platform or any service provided through it.
• Any loss of data, profits, revenue, business, or goodwill arising from your use of the Platform.
• Any inaccuracy, error, or omission in any content published on the Platform.
• Any loss or damage arising from unauthorized access to your account where you have failed to take reasonable precautions to protect your credentials.
• Any delay in the processing of deposits or withdrawals caused by third-party payment providers, banking institutions, or technical infrastructure outside lode77's direct control.

Nothing in these Terms limits lode77's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law. lode77's total aggregate liability to any player in respect of any claim shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

lode77 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, lode77 will provide reasonable notice to registered players via email or a prominent notification on the Platform prior to the changes taking effect.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the Platform and may request account closure by contacting customer support. It is your responsibility to review these Terms periodically to remain informed of any updates.

You may close your lode77 account at any time by submitting a written request to our customer support team. Subject to any outstanding wagering requirements and pending withdrawal verifications, any remaining real-money balance will be returned to your registered bank account within a reasonable timeframe following account closure.

lode77 reserves the right to suspend or permanently close any account without prior notice where:

• A player has breached any provision of these Terms & Conditions.
• lode77 is required to do so by applicable law, court order, or regulatory direction.
• A player is found to be ineligible under Section 2 of these Terms.
• Continued operation of the account presents an unacceptable risk of money laundering, fraud, or other financial crime.
• A player has been self-excluded and attempts to register a new account during the exclusion period.

Upon termination for breach of these Terms, lode77 reserves the right to withhold some or all of the account balance to the extent necessary to cover any losses, costs, or damages suffered as a result of the breach.

These Terms & Conditions are governed by and construed in accordance with applicable international online gaming regulations. lode77 operates under an internationally recognized gaming licence and is committed to maintaining compliance with all applicable regulatory requirements.

In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the matter through lode77's internal complaints procedure by contacting our customer support team. If the dispute cannot be resolved informally within 30 days, either party may refer the matter to binding arbitration conducted under internationally accepted arbitration rules in a neutral jurisdiction agreed upon by both parties.

Nothing in this clause prevents lode77 from seeking urgent injunctive or other equitable relief in any court of competent jurisdiction where necessary to protect its legitimate business interests.

If you have any questions, complaints, or requests relating to these Terms & Conditions, please contact our customer support team using the details below. All enquiries are handled by Indonesian-speaking agents available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly within the lode77 Platform interface
• WhatsApp: Contact details provided upon account registration
• Response Time: 2–5 minutes during peak hours (WIB business hours); longer during off-peak periods

For responsible gaming concerns, please visit our Responsible Gaming page for dedicated resources and self-management tools. For general information about lode77 and our platform, please visit our About Us page.